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Common fixes

Fix a problem

Work through notification, connection, and delayed-update problems in a safe order.

Fix Petive notifications that are not arrivingFirst allow notifications for Petive in iPhone Settings. Then check “Daily Reminders & Push Alerts,” confirm the relevant category and care time are active, and reopen Petive online.Fix delayed Shared Pack updatesConnect both iPhones to the internet, reopen Petive, confirm both people still belong to the same Shared Pack, and check the Timeline again before creating a duplicate entry.

Can’t find the answer? Contact Petive support.