Purchases and Subscriptions

1. Where purchases happen

Petive offers premium features through Apple's App Store via in-app purchases. All billing, payment method details, purchase receipts, refunds, and subscription management are handled entirely by Apple.

Petive may use RevenueCat as a third-party service to verify purchase status, restore purchases, and manage access to paid entitlements within the app.

2. Subscription plans & trials

Petive offers a Free plan supported by ads, as well as monthly and yearly Petive VIP subscriptions that remove ads and unlock premium features. A limited Lifetime in-app purchase may also be available.

If a free trial is offered, it allows you to evaluate the premium features before being charged. Please note the trial duration and the date when billing begins, as your Apple account will be automatically charged at the end of the trial period unless you cancel beforehand.

3. Subscription renewal

Monthly and yearly Petive subscriptions renew automatically. Your Apple account will be charged for renewal within 24 hours prior to the end of the current period.

The renewal price and included features are shown in the App Store and within the app prior to your initial purchase.

4. How to cancel

Since subscriptions are billed by Apple, they must be managed and canceled directly through your Apple account.

To avoid being charged for the next billing cycle, you must cancel your subscription at least 24 hours before the renewal date or the end of your free trial.

On your iPhone: Open the Settings app, tap your name at the top, tap 'Subscriptions', select Petive, and tap 'Cancel Subscription'. If no cancel option is shown, the subscription may already be canceled.

5. Refunds and EU withdrawal rights

All refund requests for Petive purchases must be submitted to Apple, as we do not process payments directly. You can request a refund through Apple's 'Report a Problem' website (reportaproblem.apple.com).

Refund eligibility is determined by Apple and may vary by country, region, and purchase type. For consumers in the European Union, Apple provides a 14-day withdrawal right for App Store purchases, subject to Apple's terms and conditions.

6. Restore purchases

If you reinstall Petive or move to a new Apple device, you can recover your active premium entitlements without being charged again.

Use the 'Restore Purchases' option in the Petive app's settings menu. Ensure you are signed into the same Apple ID used for the original purchase.

7. Purchase privacy & anti-abuse

Petive does not receive or store your full payment card number. All financial transactions are secured by Apple.

We may receive anonymous purchase identifiers, entitlement state, renewal status, and diagnostic purchase events to unlock your premium features, prevent fraud or abuse, and provide customer support.

8. Support

For issues related to unlocking features or using the Petive app, please contact us at [email protected].

For all inquiries regarding billing, payment methods, or refund requests, please contact Apple Support directly.